f999 game Privacy Policy

This privacy policy applies to all users of the f999 game platform. When you visit our website, create an account, or use any of our services, you agree to the terms of this policy. f999 game places the highest importance on user privacy and is committed to protecting your information.

This document supplements the f999 game Terms and Conditions. If anything is unclear, please contact our support team.

f999 game collects various types of information — some you provide directly, and some is collected automatically. The categories of information collected are described in detail below.

1.1 Information You Provide

Information you provide when registering an account or using our services:

• Full name and date of birth
• Mobile number and email address
• Mobile wallet number (bKash, Nagad, or Rocket)
• National ID card or passport details for identity verification
• Your preferred language and other profile information

1.2 Automatically Collected Information

When you use our website or app, the following information is recorded automatically:

• IP address and device type
• Browser name and version
• Pages visited and session duration
• Cookie and local storage data
• Login and transaction logs

1.3 Information Received from Third Parties

As part of identity verification or fraud prevention, necessary information may also be collected from trusted third parties such as identity verification services.

f999 game uses collected information only for specific and lawful purposes. Information is never used for any additional or unrelated purpose.

• Creating and managing your account and verifying your identity
• Processing deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Providing 24/7 customer support and resolving technical issues
• Detecting and preventing fraudulent activity
• Maintaining platform security and improving the system
• Meeting legal obligations
• Reviewing usage patterns to support responsible gaming

f999 game never sells your information to third parties. As part of our Responsible Gaming policy, user data may be analyzed to arrange support where needed.

f999 game uses industry-standard security measures to protect your information. All stored data is secured through SSL encryption.

3.1 Technical Security

• SSL/TLS encryption — for connections and data transfers
• Encrypted database storage
• Regular security audits and vulnerability testing
• Two-step verification (OTP) feature
• Firewalls and access controls to prevent unauthorized access

3.2 Retention Period

Your information will be retained for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal requirements, resolve disputes, or investigate fraud. Once the required period has ended, information is securely deleted or made unreadable.

3.3 Third-Party Service Providers

f999 game may work with trusted third parties for payment processing or technical support. These parties are bound by strict confidentiality agreements and receive only the information necessary for their specific task.

Cookies and similar technologies are used on the f999 game website and app. These help improve site functionality and make your browsing experience smoother.

4.1 Types of Cookies

• Essential Cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these.
• Functional Cookies: Remembering language preferences and other personalized settings.
• Analytics Cookies: Understanding which pages are visited most or where issues occur — aggregate statistics only.

4.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

f999 game does not generally disclose user information to third parties. However, information may be shared in the following specific circumstances:

• To fulfill legal obligations — in accordance with government or court orders
• For payment processing — with mobile wallet services such as bKash, Nagad, or Rocket
• With identity verification service providers — only the necessary information
• For fraud detection — aggregate or anonymized data with security partners
• In the event of a business restructuring or merger of f999 game — with prior notice

In these cases, the information disclosed is kept to a minimum and the relevant parties are required to maintain confidentiality.

Every user registered with f999 game retains certain fundamental rights over their own information.

6.1 Right to Access

You can request from us at any time to find out what information we hold about you and how it is being used.

6.2 Right to Rectification

If your profile contains incorrect or incomplete information, you can request that it be corrected or updated.

6.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, if legal obligations exist, some information may need to be retained.

6.4 Right to Object to Processing

You have the right to object to your information being used for certain purposes. f999 game will review such requests within a reasonable time.

To exercise any of the above rights or to learn more, contact our support team via live chat or email.

f999 game is a 21+ platform. We do not knowingly collect or store personal information from anyone under the age of 21. Age is verified at registration and any account suspected of belonging to a minor is closed immediately.

If a parent or guardian believes that their minor child's information is held by us, please contact us — we will take immediate action.

f999 game's servers and data processing infrastructure may be located in multiple countries. Whenever data is transferred internationally, equivalent protection is ensured. The same encryption and privacy standards apply at the international level.

f999 game reserves the right to update this privacy policy as needed. Users will be notified of significant changes via email or on-site notification. The date of each update will be noted at the top of this page.

If you continue using the site after an updated policy is published, it will be assumed that you have accepted the changes. We therefore recommend visiting this page regularly.

If you have any questions, requests, or complaints about this privacy policy, please contact the f999 game support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: Contact us directly from any page on the website
• Email: [email protected]

To learn more about us, visit our About Us page. For answers to common questions, check our FAQ section.